Changed your mind?

We have a no refund policy on purchases if you change your mind. Here’s a closer look.

 Cancellations and Refunds


  • Treatments/services are not transferable to other individuals or clinics

  • We require at least 24 hours’ notice to be given for any appointment cancellation

  • If you cancel within 24 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit

  • In the case of pre-paid treatments, the full cost of treatment will be forfeited

  • Refunds will be provided where required under the Australian Consumer Law



Prepaid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.

Pre-pays have a 12 month expiry date (less than 10 treatments) or an 18 month expiry date (10 or more treatments).

24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours, or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.

We do not normally give refunds or exchanges if you:

  • simply change your mind; or

  • purchased the wrong product; or

  • already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or

  • damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or

  • no proof of purchase is provided.

How do I request / notify a Refund, Return, Warranty Claim & or Consumer Guarantee Claim?

Contact us @


Please note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $50 with any additional shipping charges may be applied; and any inspection / rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you pay to Beauty Grace all costs associated with returning the product to you.

How can I be eligible for Refund, Return, Warranty Claim & or Consumer Guarantee Claim?

To be eligible for a refund, return, warranty claim or consumer guarantee claim consumers must meet the following requirements:

  • report the details of the fault and take the goods back to Emerse (or return them by post or courier) at your cost;

  • state what remedy you would like. Emerse does not guarantee that the remedy you request will be granted;

  • provide proof of purchase when returning the goods;

  • stop using the faulty item;

  • ensure reasonable care is taken while the goods are in your possession.

  • be sure that you did not cause the fault or the fault was not caused by the product being used in an abnormal or non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void;

  • the product must not be disposed of, lost or destroyed. In other words, we need to be able to prove that the product has failed; and

  • not have reduced in value by delay on you part. You should bring faults to Emerse attention promptly after they occur.

  • Emerse recommends that you carefully review the details of the manufacturer’s warranty (if such a warranty applies) and ensure that you comply with the terms and conditions of the manufacturer’s warranty. Emerse accepts no responsibility for non-compliance with the manufacturer’s warranty.


Rejection of a return, a refund, warranty claim or consumer guarantee claim

Emerse reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if you:

  • Change your mind about a product. This includes when you found a cheaper product elsewhere, have bought a gift that is unsuitable (where you have not made any specific intended use of the product known to Emerse), or your circumstances have changed and you no longer require the goods.

  • Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform.

  • Damage the product by making alterations not performed by us.

  • Damage the product where the damage is caused by any factors beyond our control.

  • Are unable to provide a proof of purchase, namely a tax invoice.

  • Are responsible for damaging the goods by not following the care instructions (if any are provided).

You may also request a store credit instead of a refund which will be credited into your online account.

Restocking products

In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange products purchased incorrectly provided:

  • you notify Emerse within 7 days of receipt of delivery of the product;

  • products are NOT opened, used and are still in re-sellable pristine condition;

  • you accept a minimum restocking fee of 20% of the purchase price;

Emerse may reject the return upon inspecting the condition of the products and will return the products to you at you expense. Acceptance of such returns are at the discretion of Emerse